Privacy Policy

At Gerubij, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information: When you contact us or place an order, we may collect personal information including your name, email address, phone number, shipping address, and payment information.

Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and website usage data through cookies and similar technologies.

Communication Records: We may retain records of your communications with us, including emails, phone calls, and chat messages for customer service and quality improvement purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders for plastic molds and related services
• Communicate with you about your orders, inquiries, and account
• Provide customer support and respond to your questions
• Improve our website functionality and user experience
• Send you marketing communications about our products and services (with your consent)
• Comply with legal obligations and protect our business interests

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you
• Shipping Partners: We share necessary information with shipping companies to deliver your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

7. International Data Transfers

As we serve customers across Southeast Asia and beyond, your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and customer information is typically retained for 7 years for business and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: