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Cookie Policy

Last Updated: January 15, 2025

This Cookie Policy explains how Gerubij uses cookies and similar tracking technologies on our website. We believe in transparency about how we collect and use data, and this policy provides detailed information about our cookie practices.

Quick Summary: We use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. You can control cookie settings through your browser or our cookie banner.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.

Cookies contain information that is transferred to your device's hard drive and stored there. They allow a website to recognize your device and store some information about your preferences or past actions on the site.

Types of cookies by duration:

  • Session cookies: Temporary cookies that are deleted when you close your browser
  • Persistent cookies: Cookies that remain on your device for a set period or until you delete them

Types of cookies by origin:

  • First-party cookies: Set directly by our website (servicnvei.org)
  • Third-party cookies: Set by external services we use (e.g., analytics, social media)

2. How We Use Cookies

Gerubij uses cookies for several important purposes to enhance your experience on our website:

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or filling in forms.

  • Remembering your cookie consent preferences
  • Maintaining your session during your visit
  • Enabling core website functionality and navigation
  • Providing security features and fraud prevention
Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.

  • Remembering your language and region preferences
  • Storing your contact form information to avoid re-entering
  • Maintaining your product browsing history and preferences
  • Enabling live chat functionality and customer support features
Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information. This helps us improve our website's performance and user experience.

  • Tracking page views, session duration, and bounce rates
  • Understanding which pages are most popular and useful
  • Identifying technical issues and website errors
  • Measuring the effectiveness of our content and navigation
  • Analyzing user journey and conversion paths
Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and marketing content. They track your browsing habits and help us understand your interests to provide personalized experiences.

  • Showing relevant product recommendations based on browsing history
  • Displaying targeted advertisements on our website and partner sites
  • Measuring the effectiveness of advertising campaigns
  • Preventing the same advertisement from being shown repeatedly
  • Enabling social media sharing and integration features

3. Specific Cookies We Use

Below is a detailed list of the main cookies and similar technologies used on our website:

Cookie Name Purpose Type Duration
cookiesAccepted Remembers your cookie consent choice Essential 1 year
sessionId Maintains your browsing session Essential Session
_ga Google Analytics - distinguishes users Analytics 2 years
_gid Google Analytics - distinguishes users Analytics 24 hours
_gat Google Analytics - throttles request rate Analytics 1 minute
userPrefs Stores user preferences and settings Functional 6 months
fbp Facebook Pixel - tracks conversions Marketing 3 months

4. Third-Party Cookies and Services

Our website uses several third-party services that may set their own cookies. These services help us provide better functionality and understand our website performance:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics sets cookies to collect information about how you use our website, which helps us improve our services.

Google Maps: Our contact page includes an embedded Google Maps widget, which may set cookies to provide map functionality and remember your location preferences.

Social Media Platforms: We include social media sharing buttons and widgets from platforms like Facebook and Instagram, which may set cookies to enable sharing functionality.

Content Delivery Networks (CDN): We use CDN services like Bootstrap and Font Awesome to load website resources efficiently, which may involve cookies for performance optimization.

Customer Support Tools: We may use live chat or customer support tools that set cookies to maintain conversation history and provide personalized assistance.

5. Managing Your Cookie Preferences

You have several options for managing cookies on our website:

Cookie Banner: When you first visit our website, you'll see a cookie banner where you can accept all cookies or customize your preferences. Your choice is remembered for one year.

Browser Settings: Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies from all websites
  • Block cookies from specific websites
  • Delete existing cookies from your device
  • Set your browser to notify you when cookies are being set
  • Browse in private/incognito mode to prevent cookie storage

Browser-Specific Instructions:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Mobile Devices: Cookie settings on mobile devices can usually be found in your browser's settings menu or in your device's privacy settings.

6. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your experience on our website:

  • Essential cookies: Disabling these may prevent basic website functionality
  • Functional cookies: You may lose personalized features and have to re-enter information
  • Analytics cookies: We won't be able to improve our website based on user behavior
  • Marketing cookies: You may see less relevant advertisements and content

Some features of our website may not work properly without cookies, including:

  • Remembering your contact form information
  • Maintaining your browsing session
  • Providing personalized product recommendations
  • Enabling social media sharing features

7. Cookie Security and Privacy

We take the security and privacy of your information seriously. Our cookie practices include:

  • Data minimization: We only collect cookie data that is necessary for our stated purposes
  • Secure transmission: Cookies are transmitted securely using HTTPS encryption
  • Limited access: Only authorized personnel have access to cookie data
  • Regular review: We regularly review and update our cookie practices
  • Compliance: Our cookie usage complies with applicable privacy laws

We do not use cookies to:

  • Collect personally identifiable information without your consent
  • Store sensitive information like passwords or payment details
  • Track you across unrelated websites without disclosure
  • Share your data with unauthorized third parties

8. International Data Transfers

Some of the third-party services we use (such as Google Analytics) may transfer cookie data to countries outside Malaysia. These transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your information.

We ensure that any international transfers of cookie data are protected by:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses approved by regulatory bodies
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through our website or email if you're a registered user
  • Request renewed consent if required by law
  • Provide clear information about what has changed

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.

10. Contact Us About Cookies

If you have any questions, concerns, or requests regarding our use of cookies, please don't hesitate to contact us. We're committed to transparency and will be happy to provide additional information about our cookie practices.

Gerubij - Cookie Policy Inquiries

Address:
Jalan Tuaran Bypass, Mile 5.5
88400 Kota Kinabalu, Sabah, Malaysia

Email: contact@servicnvei.org
Phone: +60 8 1084 54970

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

This Cookie Policy is part of our comprehensive privacy framework, which also includes our Privacy Policy and Terms of Service. Together, these documents explain how we collect, use, and protect your information when you use our website and services.

Did You Know?

You can view and manage cookies for any website directly in your browser's developer tools. Press F12, go to the Application or Storage tab, and look for the Cookies section to see exactly what cookies are stored for the current website.

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